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Support Article

Status blanks out while transfering case from op to op



Status blanks out while transfering case from operator to operator.

Error Messages

No error message

Steps to Reproduce

1. Navigate to BulkProcessing
2. Chose the operator from dropdown 'Transfer Work From'. This would open list of assignments.
3. Select an assignment (which has Status)
4. Select 'Transfer To' as Operator and select an operator from the corresponding Operator dropdown.
5. Process Selected Assignments.
6. Now open the Worklist of the Target Operator. The status goes missing on the case

Root Cause

A defect in Pegasystems’ code or rules


Apply HFix-26476

Published March 23, 2016 - Updated October 8, 2020

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