Support Article
Status blanks out while transfering case from op to op
SA-21228
Summary
Status blanks out while transfering case from operator to operator.
Error Messages
No error message
Steps to Reproduce
1. Navigate to BulkProcessing
2. Chose the operator from dropdown 'Transfer Work From'. This would open list of assignments.
3. Select an assignment (which has Status)
4. Select 'Transfer To' as Operator and select an operator from the corresponding Operator dropdown.
5. Process Selected Assignments.
6. Now open the Worklist of the Target Operator. The status goes missing on the case
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-26476
Published March 23, 2016 - Updated October 8, 2020
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