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Support Article

System becomes unresponsive



PRPC environment performance decays and intermittantly becomes unresponsive.

Error Messages

at org.jboss.netty.handler.codec.frame.FrameDecoder.exceptionCaught(

Steps to Reproduce


Root Cause

This is the Decision Strategy Manager DNODE performance problem.


Perform the following local-change:
  1. Do not use Decision Strategy Manager to disable the functionality.
  2. Log in to a Process Commander NODE as [email protected].
  3. Select RECORDS / SYSADMIN / DYNAMIC SYSTEM SETTINGS in the widget area (left side of browser).
  4. Look for the existing key: PRCONFIG/INITSERVICES/DNODE/DEFAULT.
  5. Set this value to FALSE. This value is set to TRUE by default.
  6. Log out of Process Commander.
  7. Shutdown ALL Process Commander Nodes.
  8. Contact the Java Application Administrator. Delete the following file for each Process Commander Node: ${EXPLICIT TEMP DIRECTORY}/PegaRULES_Extract_Marker.txt
  9. Restart All Process Commander Nodes.

Published February 24, 2017 - Updated October 8, 2020

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