Support Article
Telephone: Invalid value specified for Telephone
SA-102296
Summary
While creating an operator, user does not provide the phone number since it is not mandatory as per the requirement. However, the user must enter a valid phone number during creation since the ValidPhoneNumber Edit Validate is used for the pyTelephone property. Error occurs when an operator without a phone number is opened from Pulse where the operator is tagged (View profile).
Error Messages
Telephone: Invalid value specified for Telephone. Value doesn't adhere to the Validate: ValidPhoneNumber
Steps to Reproduce
- Create an operator without providing a phone number.
- Add the ValidPhoneNumber Edit Validate for the pyTelephone property.
- Tag the operaor in a Pulse comment. View the operator profile.
Root Cause
While viewing the profile, the final out-of-the-box pzSetOrganizationLabels rule sets the value as 'N/A' in the Telephone property which is empty. However, the Edit Validate rule does not allow 'N/A'. The code only allows digits and '-', and no other alphabets. Hence, the validation fails.
Resolution
Perform the following local-change:
- Save As the ValidPhoneNumber Edit Validate to a custom ruleset.
- Use the below code.
// All valid phone numbers would contain the numeric digits and - sign
for (int pos = 0, len = theValue.length(); pos < len; ++pos) {
if (! Character.isDigit(theValue.charAt(pos))
&& theValue.charAt(pos) != '-'&& theValue.charAt(pos) != 'x'&& theValue.charAt(pos) != 'X') {
if (!theValue.equals("n/a")){
return false;
}
}
}
return true;
Published April 1, 2020 - Updated December 2, 2021
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