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Support Article

Text type property does not clear Validate rule message on tab



Server Side validation does not function correctly.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Text type property.
  2. Create a Validate rule.
  3. Add a property in the Validate tab.
  4. Apply the Required Validation message rule.
  5. Create a case.
  6. Submit the form without entering a value. The Text type property triggers the Validation. Error message displays.
  7. Enter a value. On tab, the Text type property does not clear the Validate rule error message. However, for the DateTime, Integer, Decimal, and Double type properties, on tab clears the error message on the UI.

Root Cause

A defect in Pegasystems’ code or rules.
DateTime and Decimal controls trigger a client side data Validation script while tabbing out. This performs an initial check to ensure that the data is correct (such as, valid DateTime or Decimal data). Based on the initial client side Validation check, the Validation script updates the error message at the client side and updates the existing error message. Hence, in this scenario, after entering the correct value and tabbing out, the error message does not display. In the textbox cases, there is no client side Validation check. Hence, by default, the Validation script does not update the error message on the page from the client side (that is, on tab out).


Perform either of the following local-changes:
  • Enable the Required checkbox on Text input. The Validation script removes the error message on tab out. 
  • Configure an Action as On change Post value for text input. This removes the error message on tab out.

Published February 11, 2020 - Updated October 8, 2020

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