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Support Article

TNS bad packet errors in the log



User is seeing below error in the logs with Pega 7.2:

ORA-12592: TNS:bad packet

Error Messages

Error in Obj-Open-By-Handle There was a problem opening a database instance <your instance>: code: 12592 SQLState: 66000 Message: ORA-12592: TNS:bad packet

DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet

| SQL Code: 12592 | SQL State: 66000


Steps to Reproduce

Not Applicable

Root Cause

A third-party product issue. Known Oracle defect.


Make the following change to the operating environment:

Contact Oracle support to apply the patch: ORA-3137 [12333] (Doc ID 1677356.1).

Published March 15, 2017 - Updated October 8, 2020

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