Support Article

TNS bad packet errors in the log

SA-34197

Summary



User is seeing below error in the logs with Pega 7.2:

ORA-12592: TNS:bad packet


Error Messages




Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.DatabaseException: There was a problem opening a database instance <your instance>: code: 12592 SQLState: 66000 Message: ORA-12592: TNS:bad packet

DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet

| SQL Code: 12592 | SQL State: 66000


...

Steps to Reproduce



Not Applicable


Root Cause



A third-party product issue. Known Oracle defect.

Resolution



Make the following change to the operating environment:

Contact Oracle support to apply the patch: ORA-3137 [12333] (Doc ID 1677356.1).

Published February 24, 2017 - Updated March 15, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.