Support Article
TNS bad packet errors in the log
SA-34197
Summary
User is seeing below error in the logs with Pega 7.2:
ORA-12592: TNS:bad packet
Error Messages
Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.DatabaseException: There was a problem opening a database instance <your instance>: code: 12592 SQLState: 66000 Message: ORA-12592: TNS:bad packet
DatabaseException caused by prior exception: java.sql.SQLException: ORA-12592: TNS:bad packet
| SQL Code: 12592 | SQL State: 66000
...
Steps to Reproduce
Not Applicable
Root Cause
A third-party product issue. Known Oracle defect.
Resolution
Make the following change to the operating environment:
Contact Oracle support to apply the patch: ORA-3137 [12333] (Doc ID 1677356.1).
Published March 15, 2017 - Updated October 8, 2020
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