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Support Article

Tracer settings not persisting on Agent Management landing page



When tracing agents from the Agent Management landing page, the current saved tracer settings are not utilized and any added settings do not persist.

Error Messages

Not Applicable

Steps to Reproduce

Attempt to trace an agent from the Agent Management landing page.

Root Cause

A defect in Pegasystems’ code or rules that resulted in the tracer settings not being persisted.


Apply HFix-35314, which provides a new option under the "Trace" menu that allows the settings for an individual agent on an individual node to be altered and persisted.

Published August 26, 2017 - Updated October 8, 2020

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