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Support Article

Tracer settings not persisting on Agent Management landing page

SA-41550

Summary



When tracing agents from the Agent Management landing page, the current saved tracer settings are not utilized and any added settings do not persist.


Error Messages



Not Applicable


Steps to Reproduce



Attempt to trace an agent from the Agent Management landing page.


Root Cause



A defect in Pegasystems’ code or rules that resulted in the tracer settings not being persisted.

Resolution



Apply HFix-35314, which provides a new option under the "Trace" menu that allows the settings for an individual agent on an individual node to be altered and persisted.
Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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