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Support Article

Transfer to Workbasket functionality not writing history note

SA-5696

Summary



Transfer to Workbasket functionality is writing a wrong history note.

When cases are transferred from one workbasket to another, the history note does not include the detailed information about the transfer; instead it exhibits a generic note.

Error Messages



N/A

Steps to Reproduce



Steps
  1. Go to Manager Portal
  2. Select Manager Tools tab
  3. Select to transfer work from workbasket
  4. Select case to transfer
  5. Select Reassign To as workbasket
  6. Select Transfer To workbasket
  7. On the confirmation screen verify the history and it doesn't mention the note about the Transfer To Workbasket


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.  Logic has been modified in Step 6 and Step 7 of the CAReAssignMultipleWorkItems activity. 


Resolution



The issue is addressed with HFix-2065. 

Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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