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Support Article

Transfer to Workbasket functionality not writing history note



Transfer to Workbasket functionality is writing a wrong history note.

When cases are transferred from one workbasket to another, the history note does not include the detailed information about the transfer; instead it exhibits a generic note.

Error Messages


Steps to Reproduce

  1. Go to Manager Portal
  2. Select Manager Tools tab
  3. Select to transfer work from workbasket
  4. Select case to transfer
  5. Select Reassign To as workbasket
  6. Select Transfer To workbasket
  7. On the confirmation screen verify the history and it doesn't mention the note about the Transfer To Workbasket

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.  Logic has been modified in Step 6 and Step 7 of the CAReAssignMultipleWorkItems activity. 


The issue is addressed with HFix-2065. 

Published January 31, 2016 - Updated December 2, 2021

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