Support Article
Tree grid issues despite IE 11 compatibility hotfixes installed
SA-5286
Summary
Business user machines have upgraded IE browsers to IE11. Developers have proactively installed known IE10/11 compatibility HFIXs documented here. https://pdn.pega.com/user-interface/troubleshooting-ie10-and-ie11-ui-problems-fixed-by-prpc-5x-and-prpc-6x-hotfixes-for-ie5-quirks-mode
This has resolved 99% of their application rendering issues, however there is an edge case where rendering is still incorrect.
In this particular case tree grids are not aligning properly. The expand ‘+’ icon is overlaid on top of the actual text.
Error Messages
N/A
Steps to Reproduce
1) Use IE11 in conjunction with the compatibility HFix documented here:
https://pdn.pega.com/user-interface/troubleshooting-ie10-and-ie11-ui-problems-fixed-by-prpc-5x-and-prpc-6x-hotfixes-for-ie5-quirks-mode
2) View a section with a tree grid. And notice the following overlapping issue with the expand icon.
Root Cause
The root cause of this problem is a compatibility issue with PRPC and IE 11.
Resolution
This issue is resolved by HFix-20406.
Published January 31, 2016 - Updated October 8, 2020
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