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Support Article

UI chart does not load



Post upgrade to Pega Platform 8.2.2, the UI chart does not load.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade Pega Platform 7.4 to Pega Platform 8.2.2.
  2. Configure a dynamic layout such as, table-30-70 and table-70-30.
  3. Include a chart in table-70.
  4. Include a label or text in table-30.
  5. Launch the portal.

Root Cause

An issue in the custom application skin.


Perform the following local-change:
  1. Remove the dynamic layout (provided for spacing).
  2. Check the Reserve space checkbox in the Chart Presentation tab.
  3. Add the below code in the UserWorkForm:

      div[node_name="PATReportsWidget_1"] .content-item.content-layout.item-1.remove-top-spacing.remove-left-spacing.flex.flex-row {
        margin: 0px 0px 0px 0px !important;
        min-height: 0px !important;
      div[node_name="PATReportsWidget_1"] .layout-content-inline_30_70_table > .item-1{
        margin-top:23px !important;
      div[node_name="PATReportWidget_2"] .layout-content-inline_70_30_table > .item-2{
        margin-top: 20px !important;
      div[node_name="PATReportWidget_2"] .content-item.content-layout.item-2.remove-top-spacing.remove-right-spacing.flex.flex-row {
        margin: 0px 0px 10px 0px;
        min-height: 0px;
      div[node_name="PATReportWidget_2"] .layout-content-inline_70_30_table > .item-2 .remove-all-spacing.dataValueWrite{
        padding: 26px 0px 26px 0px;
     div[node_name="PATReportWidget_5"] .content-item.content-layout.item-1.remove-top-spacing.remove-left-spacing.flex.flex-row,
      div[node_name="PATReportWidget_5"] .content-item.content-layout.item-2
        margin: 0px 0px 0px -5px !important;
        min-height: 0px !important;
      div[node_name="PATReportWidget_3"] .content-item.content-layout.item-1.remove-top-spacing.remove-left-spacing.flex.flex-row,
      div[node_name="PATReportWidget_3"] .content-item.content-layout.item-2.remove-bottom-spacing.remove-right-spacing.flex.flex-row {
        margin: 0px 0px 10px 5px;
        min-height: 0px;

      div[node_name='PATReportsSection'] > .layout > .layout-body > .content > .content-item.content-layout.item-1.flex.flex-row,
      div[node_name='PATReportsSection'] > .layout > .layout-body > .content > .content-item.content-layout.item-2.flex.flex-row{
        margin: -15px 0px 0px 0px !important;
      div[node_name="PATReportWidget_3"] .item-1 > .layout.layout-noheader.layout-noheader-case_secondary_content{
            background-color: #f2f2f2;

Published August 15, 2019 - Updated December 2, 2021

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