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Support Article

UI style elements in PrintView are not being printed



Developer has style elements applied to his preview and print harnesses. Specifically, he has a background color set for his section headers. When he prints (either hardcopy or PDF), the header backgrounds are not printed.

In PrintView harness:

In PDF file:

Error Messages

Not applicable

Steps to Reproduce

1. Open the perform harness, click the Print icon to bring up the Printview harness.
2. Print the harness to either a PDF file or actual hardcopy.

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment. Browser option to print background colors and images must be enabled.


This issue is resolved through the following local change: Enable browser option to print background colors and images.

In IE9:

1) Select File->Print preview...

2) In the Print Preview window, click the 'Gear' icon (Page Setup):

3) In the Page Setup dialog, enable the "Print Background Colors and Images" option:

Published January 31, 2016 - Updated October 8, 2020

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