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Support Article

Unabe to download the file from server path



User is unable to download a file and gets empty file from server path.
Pega uses
pega_rules_default.downloadFile(, filePath, fileName), tools, bDeletefile); function to download the file.

Error Messages

Not Applicable.

Steps to Reproduce

Try to download a file from the server path.

Root Cause

User has configured a button where onclick calls an activity to download a file. On click of the button, the file is downloaded but the contents of the file are empty.


Following is the local change for the java step of the activity:

/*The File Path along with the name to download need to be mentioned here */
String filePath = tools.getParamValue("FilePath"); fileInputStream=null; file = new;
byte[] bFile = new byte[(int) file.length()];
try {
                    fileInputStream = new;
catch(Exception e){
/* Change the name of the Test.docx to the actual file name that needs to be downloaded with extension.*/
String sErrorMessage = tools.sendFile(bFile, "Test.docx", false, null, true);
if (sErrorMessage != null){                                                          
                tools.getThread().getThreadPage().putString("pyXMLStream", sErrorMessage);


Published June 30, 2015 - Updated October 8, 2020

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