Unable to access clipboard from Developer Portal
Developers are unable to access the clipboard from Developer Portal - showing error message when Clipboard Icon is clicked.
Operator ID palani
Requestor ID H3700C98C9427B566010345FB1E263D50
Timestamp Tue Sep 16 16:11:42 EDT 2014
Engine Version PegaRULES 6.3 SP1 (coreAssemblyCached_63SP1_38)
Steps to Reproduce
Login to Developer Portal - click the clipborad button and the error comes.
The root cause of this problem is defect/misconfiguration in the PRPC operating environment. Within the application logs, a Database error was shown while reading classes from pr_engineclasses table, which prevented the reading of one class (ConcurrentHashMap) required for Clipboard Viewer.
This issue is resolved by making the following change to the PRPC operating environment: Restart of JVM cleared out the database access error, and allowed the affected classes to be read from the DB.
0% found this useful