Support Article

Unable to add properties to the subject line of the SLA action



On adding a property to the subject line of an SLA escalation action, the property's value is not displayed at runtime.

Error Messages

The subject line in email shows the code instead of the value in the property.

Steps to Reproduce

  1. Create a service level agreement, selecting 'notify party' under the actions of the goal.
  2. Include code similar to the following in the subject: "Notification - "+.pyID+" - "+.EmailDateFormat+" - "+.EventTitle

Root Cause

By default, the subject field will be treated as a string.


To get the system to do propoerty value substitution, prefix the subject expression with "=".

​It should be:  =  
 "Notification - "+.pyID+" - "+.EmailDateFormat+" - "+.EventTitle


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Published March 12, 2016 - Updated October 8, 2020

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