Support Article
Unable to change password through the MFA/OTP
SA-92930
Summary
Users requesting a password change are unable to login since they cannot enter the new password. The pzChangePasswordWithMFA section does not display the Dynamic Layout 1.2.
Error Messages
Not Applicable
Steps to Reproduce
- Change the password of an Operator in Dev Studio.
- Log in as the operator.
- Provide the OTP code. The login screen does not display the fields for the new password.
Root Cause
The pzChangePasswordWithMFA section displayed an Assembly error in Pega Designer Studio.
Resolution
Perform the following local-change:
Execute the BulkValidateSave to reassemble the rule as below
- Open the pzChangePasswordWithMFA rule.
- Navigate to Actions > View XML.
- In the XML file, search for <pzInsKey> </pzInsKey>.
- Copy the content.
- Execute the BulkValidateSave.
- Provide the pzInsKey in the InsHandle field.
Published November 8, 2019 - Updated December 2, 2021
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