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Support Article

Unable to customize OpenDefaults in Internet Explorer 11 browser



The user requirement is to have only certain users be able to search and open some SRs based on a Flag condition in the application.
This has been achieved by customizing OpenDefaults. However this does not work when using the Internet Explorer 11 browser. The screen becomes busy for some time and the user is unable to close that particular tab.

Error Messages

Not Applicable.

Steps to Reproduce


Root Cause

An issue in the custom application code or rules. Deprecated WorkArea control was used.


Apply HFix-48242.


Published January 30, 2019 - Updated October 8, 2020

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