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Support Article

Unable to delete private checkout rules

SA-10683

Summary



User is unable to delete several private checked out rules. The Delete button and the Check In and Check Out buttons are disabled.

Error Messages



Not Applicable

Steps to Reproduce



There is no specific use case to replicate this issue.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 

Resolution



Perform the following local-change to delete those checked-out rules:

1. Obtain the pzInskey of the affected rule by viewing its XML.
2. Create an activity with the steps below:
  1. Obj-Open-by-Handle on the class of that rule type using the handle from Step 1.
  2. Obj-Delete
  3. Commit
3. Run the activity. 
 
Suggest Edit

Published October 22, 2016 - Updated October 8, 2020

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