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Support Article

Unable to delete the segments



User is trying to delete some unwanted segments but getting below error.

Below are the list of segments to be deleted:

  • SRTestunsubscribe
  • TestSR1703
  • np4
  • TestUnsubscribe1703

Error Messages

" it is currently used by a running campaign"

Steps to Reproduce

Go to Pega Marketing portal > Audience > Select Segment and delete the same.

Root Cause

The problem reported Segments found to be corrupted and while doing the View XML of these segments “SegmentDataClassName” property mapping is missing; due to which Segment deletion is failing.


Before performing delete operation, re-save the segments; so that the java file can be re-generated.

Published April 13, 2017 - Updated December 2, 2021

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