Support Article
Unable to delete the segments
SA-35762
Summary
User is trying to delete some unwanted segments but getting below error.
Below are the list of segments to be deleted:
- SRTestunsubscribe
- TestSR1703
- np4
- TestUnsubscribe1703
Error Messages
" it is currently used by a running campaign"
Steps to Reproduce
Go to Pega Marketing portal > Audience > Select Segment and delete the same.
Root Cause
The problem reported Segments found to be corrupted and while doing the View XML of these segments “SegmentDataClassName” property mapping is missing; due to which Segment deletion is failing.
Resolution
Before performing delete operation, re-save the segments; so that the java file can be re-generated.
Published April 13, 2017 - Updated December 2, 2021
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