Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to download attachment after S3 migration in Chat



Unable to download attachments sent through a Chat widget. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an S3 repository.
  2. In a Chat interaction, send any document from the user's chat widget.
  3. Click the download link in the Interaction portal.

Root Cause

A defect in Pegasystems’ code or rules.
The pxStorageType property was not set for attachments that were uploaded through the Chat.


Apply HFix-67275.

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us