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Support Article

Unable to download logs files from PRPC



An error occurred after providing credentials to login. PegaDiagnosticUser role for weblogic was set up, but not sure if the correct procedure was followed.

Error Messages

Error 403--Forbidden

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.4 403 Forbidden

Steps to Reproduce

Navigate to System > Tools > Logs > Log Files > PEGA, and select the following:

OS Name: Linux
Application Server: Weblogic 10.3.6

Root Cause

weblogic.xml must have been modified in the exploded directory for the PRPC EAR.


Re-deploy the EAR file after modifying the weblogic.xml.

Published December 9, 2016 - Updated October 8, 2020

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