Support Article
Unable to implement DWA
SA-55036
Summary
Requirement is to add an out-of-the-box EngageExternalQuick flow to implement Direct Web Access (DWA).
Error Messages
Not Applicable
Steps to Reproduce
Configure DWA.
Root Cause
Direct Web Access was configured incorrectly.
Resolution
To add the EngageExternalQuick flow, add the EngageExternal local flow action to an existing assignment.
Published October 11, 2018 - Updated October 8, 2020
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