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Support Article

Unable to implement DWA

SA-55036

Summary



Requirement is to add an out-of-the-box EngageExternalQuick flow to implement Direct Web Access (DWA).


Error Messages



Not Applicable


Steps to Reproduce



Configure DWA.


Root Cause



Direct Web Access was configured incorrectly.


Resolution



To add the EngageExternalQuick flow, add the EngageExternal local flow action to an existing assignment.


 
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Published October 11, 2018 - Updated October 8, 2020

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