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Support Article

Unable to implement DWA



Requirement is to add an out-of-the-box EngageExternalQuick flow to implement Direct Web Access (DWA).

Error Messages

Not Applicable

Steps to Reproduce

Configure DWA.

Root Cause

Direct Web Access was configured incorrectly.


To add the EngageExternalQuick flow, add the EngageExternal local flow action to an existing assignment.


Published October 11, 2018 - Updated October 8, 2020

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