Support Article
Unable to interrupt or terminate a browser requestor
SA-78391
Summary
Unable to interrupt or terminate a browser requestor. As a result, unable to use the particular session.
The disconnected requestors are not removed automatically.
Error Messages
Requestor Lock Exception.
Steps to Reproduce
- Log in to the application
- Navigate to Resources > Requestors
- Select a browser requestor and click Terminate
Root Cause
Requestors are locked and hence are not terminated or removed. The PEGA0101 alert is generated when a queue processor fails because of a missing or failed stream node. The stream node is not available in the cluster, as a result all the threads are in the waiting state. Hence, the exception occurs.
Resolution
Perform the following local-change:Add a new stream node.
If you have one node, set it to be universal. A universal node supports both the DSM Stream Service and Queue Processor rules. Use the following setting to set the node:
-DNodeType=Universal
Published August 15, 2019 - Updated December 2, 2021
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