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Support Article

Unable to log in to the application

SA-98652

Summary



Multiple users cannot log in to the system.


Error Messages



THE USER DOESN'T EXIST IN PEGA APPLICATION. PLEASE CONTACT THE SYSTEM ADMINISTRATOR FOR ACCESS
com.pega.pegarules.pub.database.DatabaseException: ORA-01000: maximum open cursors exceeded


Steps to Reproduce



Not Applicable


Root Cause



A defect or configuration issue in the operating environment.
The database cursors leaked on one node. As a result, the node is unusable. However, the traffic still navigates to that node from the Load Balancer. It is determined that the sppr_reserve_queueitem_b stored procedure is up to date.



Resolution



Perform the following local-change:
  1. Restart the web tier nodes individually starting with the node with the most errors.
  2. Enable the Statspack to gather the required details should the situation recur.
  3. Install the current PegaAESRemote Predictive Diagnostic Cloud (PDC) code to enhance diagnostics of the database.

Published February 10, 2020 - Updated December 2, 2021

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