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Support Article

Unable to log in on iOS 9 and 10 after a period of inactivity



Unable to log in to the application on iOS 9 and 10 devices after a period of inactivity. An endless loop of login prompts occurs.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Allow the authentication to timeout
  3. Attempt to log back in

Root Cause

A defect in Pegasystems’ code or rules. In certain configurations, SMSession cookies were duplicated due to iOS hybrid client code that was responsible for cookie synchronization between native implementation and WKWebView.


Re-build mobile hybrid client with version or above.


Published July 23, 2018 - Updated October 8, 2020

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