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Support Article

Unable to log out of chat servers despite logging out of chat



Unable to log out of chat servers despite logging out of the chat window from Pega Customer Service (CS). This results in the display of incorrect information on the dashboard.

Error Messages

Not Applicable.

Steps to Reproduce

Navigate to a Chat rule, and monitor.

Root Cause

A defect in Pegasystems’ code or rules. Incorrect checking of the agent status while returning monitor data.


Apply HFix-45182.


Published July 23, 2018 - Updated December 2, 2021

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