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Support Article

Unable to log out of chat servers despite logging out of chat

SA-60808

Summary

Unable to log out of chat servers despite logging out of the chat window from Pega Customer Service (CS). This results in the display of incorrect information on the dashboard.


Error Messages



Not Applicable.


Steps to Reproduce



Navigate to a Chat rule, and monitor.


Root Cause



A defect in Pegasystems’ code or rules. Incorrect checking of the agent status while returning monitor data.


Resolution

Apply HFix-45182.


 

Published July 23, 2018 - Updated December 2, 2021

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