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Support Article

Unable to open an instance using the given inputs



User have a rule in the production ruleset and the ruleset is there in the ruleset stack of the operator but still when they are trying to open the rule using Obj-Open method, it is throwing an error saying the rule cannot be opened.

Error Messages

Unable to open an instance using the given inputs: pxObjClass = "Rule-ASW-RequestSource", pyClassName = "ANZ-SW-Work", RequestSource = "RS@1"
Operator ID SITDev
Requestor ID H898767D515F580992639EB68AC305836

Steps to Reproduce

1. Create rules in production ruleset.
2. Try to access that from user.

Getting below error as rule not able to open.

Root Cause

Data page was on node level, and its access group did not has the production rule set being accessed via activity.


Access group of datapage was updated with production ruleset to resolve the issue.

Published February 6, 2017 - Updated October 8, 2020

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