Support Article

Unable to perform SSO login from OKTA

SA-33597

Summary



Unable to log in to the system after updating it from Pega 7.2 to Pega 7.2.1.

Error Messages



2017-02-11 20:47:23,239 [ttp-apr-8080-exec-12] [ STANDARD] [ ] [ CECFW:01.03.01] ( internal.util.PRSAMLv2Utils)
ERROR Your_Organization_Environment.pegacloud.io|Your_IP Address- Caught Exception while processing SAML2 Authentication response
org.opensaml.xml.parse.XMLParserException: Invalid XML
at org.opensaml.xml.parse.BasicParserPool.parse(BasicParserPool.java:221)
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.unmarshallMessage(PRSAMLv2Utils.java:448)
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.getSAMLObject(PRSAMLv2Utils.java:545)


Steps to Reproduce



Unknown

Root Cause



A defect in Pegasystems’ code or rules to include an "if" clause.

Resolution



Apply HFix-32265.

Published February 12, 2017 - Updated February 20, 2017

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