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Support Article

Unable to perform SSO login from OKTA



Unable to log in to the system after updating it from Pega 7.2 to Pega 7.2.1.

Error Messages

2017-02-11 20:47:23,239 [ttp-apr-8080-exec-12] [ STANDARD] [ ] [ CECFW:01.03.01] ( internal.util.PRSAMLv2Utils)
ERROR|Your_IP Address- Caught Exception while processing SAML2 Authentication response
org.opensaml.xml.parse.XMLParserException: Invalid XML
at org.opensaml.xml.parse.BasicParserPool.parse(
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.unmarshallMessage(
at com.pega.pegarules.integration.engine.internal.util.PRSAMLv2Utils.getSAMLObject(

Steps to Reproduce


Root Cause

A defect in Pegasystems’ code or rules to include an "if" clause.


Apply HFix-32265.

Published February 20, 2017 - Updated October 8, 2020

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