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Support Article

Unable to select an option to create a screen flow



When creating a flow, unable to select an option to create a screen flow.

The user has the following system configurations:

  • Windows 2016
  • SQL Server 2017

Error Messages

Error message in the Tracer: 

There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out.

Steps to Reproduce

  1. Log in to the application
  2. Create a new flow
  3. On Create Flow screen, click the 'View additional configuration options' link

Root Cause

A defect or configuration issue in the operating environment. Incorrect Dynamic System Settings (DSS) for installation on Microsoft SQL server.


Perform the following local-change:

Set the following DSS:

  • Purpose: reporting/useForceOrderHint Ruleset: Pega-RULES Value: true
  • Purpose: reporting/useForceOrderHintForRRandAC Ruleset ; Pega-RULES value: true
  • Purpose: reporting/useMergeHintForRRquery Ruleset: Pega-Reporting Value: true


Published August 19, 2019 - Updated December 2, 2021

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