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Support Article

Unable to sign out and relogin to the portal



Unable to sign out and relogin to the portal. During relogin a page displays with the 'Return no content' message.

Error Messages

Return no content

Steps to Reproduce

  1. Navigate to the staging environment with a URL and enter the login credentials.
  2. Launch any portal from the Developer portal.
  3. Click Sign Out. The portal logs off; however, the window does not close.
  4. Navigate to the Developer portal and click the refresh window. The Developer portal is logged off and the login page displays.
  5. Provide the credentials and relogin. An error displays.
  6. OnClick of Refresh browser. An error displays.

Root Cause

An issue in the custom application code or rules.
The Logoff activity was customized. This activity used only the Thread-Stop method. At runtime during logoff, only the active thread was killed; however, the requestor was the same. Therefore, when the Designer Studio was refreshed and on relogin, the old requestor was fetched. The Requestor-Stop method was not present as the activity.


Perform the following local-change:

The out-of-the-box logoff activity has a Requestor-Stop method which kills the active requestor.

As a local-change, add this step in the customized activity.

Published August 19, 2019 - Updated December 2, 2021

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