SA-14387

Summary

When trying to start one particular Email Listener, an error is thrown. This listener had been working fine for some time. Nothing has changed in the environment or on the email server side.

Error Messages

2015-09-09 09:25:55,340 [nectorThreadPool : 1] [  STANDARD] [                    ] (vices.listener.ListenerWrapper) ERROR   - Failed to start listener: EMAIL.YourListener.Listener, com.pega.pegarules.pub.PRException: Authentication failed for listener: EMAIL.YourListener.Listener
From: (AF3F05831E67A032DA8FFCDEAFCA58F9D)
2015-09-09 09:25:55,340 [nectorThreadPool : 1] [  STANDARD] [                    ] (tener.ListenerStateManagerImpl) ERROR   - Unexpected exception.
com.pega.pegarules.pub.PRException: Failed to start listener: EMAIL.YourListener.Listener
From: (B861AF5ECCBCBB6ED8405013C210A4F63:(MBean Access))

...
Caused by: 
com.pega.pegarules.pub.services.ServiceException: Authentication failed
    at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.handleAuthentication(ServiceAPI.java:1281)
    at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.setRequestorPrivileges(ServiceAPI.java:2689)

Steps to Reproduce

Not applicable.

Root Cause

An issue in the custom application code or rules. The authentication that is failing is not for the email server, but for the Operator listed under the Requestor Login section of the Email Listener rule form.

Resolution

Perform the following local-change: Update the requestor userID and password on the Email Listener rule form and ensure that they are correct.