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Support Article

Unable to submit assignment in offline enabled case type

SA-101255

Summary

Application hangs on submitting the final stage when a screen flow is configured with 2-3 stages. This occurs when the application is offline enabled.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an access group and a case type to support offline processing
  2. Create a screen flow with 2-3 assignment shapes
  3. Submit the last assignment in the screen flow

Root Cause

A defect or configuration issue in the operating environment. A custom When rule which starts process at case type level is present. 

Resolution

Perform the following local-change: 
Change the process configuration to reflect Start Process to Always instead of When Rule in the case type. 

Suggest Edit

Published July 10, 2020 - Updated December 2, 2021

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