Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to upload file for Import Wizard



While a user is attempting to install PegaCALL 7.21.1, an error appears on screen and in the logs during the file upload. This is preventing the installation.

Error Messages

2017-02-22 08:44:05,390 [ default task-17] [ ] [ ] [ ] ( web.impl.WebStandardImpl) ERROR - your_IP: Problem retrieving input data: UT000020: Connection terminated as request was larger than 10485760
at io.undertow.conduits.FixedLengthStreamSourceConduit.checkMaxSize(

Steps to Reproduce

Attempt to install PegaCALL 7.21.1 using the Import Wizard.

Root Cause

A third-party configuration issue is causing this issue. JBoss has a file size limit and this is preventing the file from being uploaded.


Make the following change to the operating environment: Increase the file size limit in the standalone*.xml file to accommodate what you are uploading:
<http-listener name="default" socket-binding="http" max-post-size="<value in bytes>"/>

Alternatively, place the file in the ServiceExport directory of the Pega explicit temp directory (…\ExplicitTempDirectory\StaticContent\global\ServiceExport). This will bypass the need to upload the file.

Suggest Edit

Published March 1, 2017 - Updated December 2, 2021

Did you find this content helpful? Yes No

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us