Support Article

Unable to upload file for Import Wizard

SA-34129

Summary



While a user is attempting to install PegaCALL 7.21.1, an error appears on screen and in the logs during the file upload. This is preventing the installation.


Error Messages



2017-02-22 08:44:05,390 [ default task-17] [ ] [ ] [ ] ( web.impl.WebStandardImpl) ERROR - your_IP: Problem retrieving input data:
java.io.IOException: UT000020: Connection terminated as request was larger than 10485760
at io.undertow.conduits.FixedLengthStreamSourceConduit.checkMaxSize(FixedLengthStreamSourceConduit.java:168)


Steps to Reproduce



Attempt to install PegaCALL 7.21.1 using the Import Wizard.


Root Cause



A third-party configuration issue is causing this issue. JBoss has a file size limit and this is preventing the file from being uploaded.

Resolution



Make the following change to the operating environment: Increase the file size limit in the standalone*.xml file to accommodate what you are uploading:
<http-listener name="default" socket-binding="http" max-post-size="<value in bytes>"/>

Alternatively, place the file in the ServiceExport directory of the Pega explicit temp directory (…\ExplicitTempDirectory\StaticContent\global\ServiceExport). This will bypass the need to upload the file.

Published February 23, 2017 - Updated March 1, 2017

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