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Support Article

Users are disconnected too fast



Tried to set a connection timeout at 3600 seconds in access group. But users are disconnected after few minutes without activity.

Error Messages

Not Applicable

Steps to Reproduce

1. Open the portal.
2. Do not perform anything.

Root Cause

At the test environment, the user has load balancer setup. The load balancer has a time out setting of 2 minutes.
This is the cause of the issue.


Make the following change to the operating environment:

Change Load balancer timeout setting to 1 hour.

Published March 16, 2017 - Updated October 8, 2020

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