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Support Article

Validation is triggered without typing a subject



When using the Out-Of-The-Box Advanced Notes screen, the validation fires on the subject field when you click away, even if nothing is typed.

Error Messages

Not Applicable

Steps to Reproduce

Open the notes section, and click away from the subject field to observe the issue.

Root Cause

This behavior is expected and as per design.


Since the field is configured to be required, client side validation fires when focus leaves the field. For more information on this behavior, please review the below Help articles:

Published June 30, 2015 - Updated October 8, 2020

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