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Support Article

Wait shape does not resume flow for Case Dependencies



Wait shape does not resume flow when the Wait Type is configured as Case Dependency.

    Error Messages

    Not Applicable

    Steps to Reproduce

    1. Configure the Wait Type as Case Dependency
    2. Configure the Wait (for case type) with any case type
    3. Select the To Reach Status radio button
    4. Provide the status
    5. Select the current case as scope

    Root Cause

    Usage of a Wait shape to monitor the status change on the work object that is currently being worked on, is not supported. Usage of a Wait shape with dependency set on the same work item key, is not supported.


    Perform the following local-change to remove the requirement for a Wait shape:
    Redesign the flow.


    Published August 11, 2020 - Updated December 2, 2021

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