Wait shape processes updates case urgency value to 0
A case type main flow pyStartCase is configured with two subprocess flows defined as a spin off. These two parallel flows have two Wait shapes configured on them. Both the Wait shapes advance the flow forward at deadline. When a case is created, the initial urgency is 15. However, after the case advances through the Wait shapes, the urgency goes down to zero.
Steps to Reproduce
- Create a case. Check the urgency. It is set to 15.
- Wait until the deadline has processed for the Wait shapes. Check the urgency. It has changed to 0.
A defect in Pegasystems’ code or rules.
The pxUrgencyWorkSLA value was set to 0 when the ExecuteSLA activity processed the Wait shape.
Published April 12, 2019 - Updated October 8, 2020
Was this useful?
0% found this useful
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.