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Wait shape processes updates case urgency value to 0



A case type main flow pyStartCase is configured with two subprocess flows defined as a spin off. These two parallel flows have two Wait shapes configured on them. Both the Wait shapes advance the flow forward at deadline. When a case is created, the initial urgency is 15. However, after the case advances through the Wait shapes, the urgency goes down to zero.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case. Check the urgency. It is set to 15.
  2. Wait until the deadline has processed for the Wait shapes. Check the urgency. It has changed to 0.

Root Cause

A defect in Pegasystems’ code or rules.
The pxUrgencyWorkSLA value was set to 0 when the ExecuteSLA activity processed the Wait shape.


Apply HFix-50649.

Published April 12, 2019 - Updated October 8, 2020

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