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Support Article

Work Object opens in home tab instead of new tab



A work object from CPMInteractionPortal opens in Home tab whereas, it should open in a new tab.

Error Messages

Not Applicable

Steps to Reproduce

1. Open CPM 7 Interaction Portal.
2. Navigate to Manager Tools.
3.Select a link which is configured to open a work order using OpenWorkByURL method.

Root Cause

The WorkArea Gadget configured in the Portal is a Tabless Dynamic Container. The Tabs which are visible in the top are not actual Tab Headers, instead it is Recent Gadget configured to be displayed horizontally. So on clicking a link, a new document is opened but a new entry in recents is not added.
This is because OpenWorkByURL Action does not support Recents.



This issue is resolved through the following local-change: 

Use pega.desktop.createNewWork function instead of openWorkByURL.
syntax: pega.desktop.createNewWork("AAAA","","BBBB")'  where AAAA is class name and BBBB is flow name.

Published July 30, 2015 - Updated December 2, 2021

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