Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Workflow fails with error in step ASSIGNMENT63



Work flows fail with an error when an Assignment is routed to an operator.

Error Messages

Flow YourFlow had an error in step ASSIGNMENT63: Unable to open assignee's Data-Admin-Operator-ID record <WorkgroupManager>

Steps to Reproduce

Attempt to reassign the work object to another user.

Root Cause

An issue in custom application code or rules. The flow dynamically creates an SLA with a Goal Time that is 5 days prior to the date provided by the user on the Form. The users are accustomed to picking a day that is only 1 or 2 Business Days in the future. As a result, the Computed Goal time is in the past. The Work Flows have just been changed to use the "Check Availability" option. The logic of this "Check Availability" will always return that a user is Not Available if the Goal Time is in the Past.

There is a Dynamic System setting called 
pyusegoaltimeforavailability which, if set to false, will not consider Goal Time computing availability. 
When the user is Not Available, the flow logic sends the Assignment to the WorkGroup Manager.  The WorkGroup Rule in Production was pointing to a non-existent Manager.


Perform the following local-change:

Fix the Workgroup so that a valid manager is present.  Also, users must pick a date atleast 5 days in the future so the "Check Availability" logic will not decide if the operator is Not Available and reroute the Assignment to the Workgroup Manager.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

50% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us