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Support Article

Wrap text does not work in Internet Explorer 11 browser



When using Wrap Text in the Internet Explorer 11 browser, the screen stretches according to the length of the line. However, this works in Chrome and Firefox browsers.

Error Messages

Not Applicable

Steps to Reproduce

Open a Modal window containing a Rich Text Editor (RTE). The RTE has large text.

Root Cause

A third-party product issue: Internet Explorer 11 browser.

Internet Explorer 11 browser partially supports Flex. The users modal template layout was configured to use Fill 100%.
As a result, Display flex caused invalid width to be generated for the modal window in the browser. Therefore, text displayed in a single line due to the large width of the modal window.


Perform the following local-change:

In modal template for the pzModalHeader layout, select a different width other than Fill 100% (such as Pixels(Fixed)).

Published August 15, 2019 - Updated December 2, 2021

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