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Support Guide: How to Trace an Agent
Troubleshooting | April 19, 2016 | 03:34
In this Global Customer Support (GCS) video, Santanu Bhattacherjee shows you how to trace an agent using the System Management Application (SMA).
![Support Guide: How to Trace an Agent](https://community.pega.com/sites/default/files/styles/1920/public/brightcove/videos/images/posters/1519050010001_4852254395001_Santanu-Bhattacherjee---How-to-Trace-an-Agent_0.jpg?itok=5Cre-A_T)
About this Series
Troubleshooting videos walk users through common problems, provide step-by-step solutions and offer tips for effective troubleshooting. They can help provide users seeking assistance and insights into resolving technical issues.