Pega Gen AI™ Coach is a feature introduced in the Pega Infinity '24.1 release that acts as a personal coach for employees to perform their work more effectively. It provides guidance, summarizes cases, and answers questions within the context of the employee's work. Application developers can configure rules and embed the Pega Gen AI™ Coach widget in the case page. This feature is customizable and flexible, allowing for the inclusion of specific contextual information.