Video Library

Sharpen your skills as a Pega developer
with the Pega Community Video Library.

   Watch the PegaWorld iNspire 2021 replays - Catch up on keynotes, breakout sessions, and more

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In-person conversational videos led by a moderator and Pega expert.

Product demos showing users how to perform specific tasks in the Pega Platform.

Get high-level overviews and demonstrations of the latest Pega Product features.

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.6.

Improving the user experience with Unified Messaging

Improving the user experience with Unified Messaging

Matt Lake, Sr. Director of Product, Digital Customer Service, showcases how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple…

Debugging issue where Interaction not auto-launching when call is paced to a CSR

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Pega 8.5 Update: What's New in Conversational Channels

Pega 8.5 Update: What's New in Conversational Channels

Steve Bixby, Vice President of Product Engineering, chats with Matt Lake, Sr. Director, Multi-Channel Technology, about what's new in Pega 85 in the area of Conversational Channels. 

Pega 8.4 Update: What's New in Conversational Channels

Pega 8.4 Update: What's New in Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.4.

Pega 8.3 Deep Dive: What's New in Conversational Channels

Pega 8.3 Deep Dive: What's New in Conversational Channels

Matt Lake and Sindhu Tiwari cover enhancements to Multi Channel functionality such as the ability to import and export training data and machine learning models, email manager support for work queues…

Pega 8.3 Update: What's New in Conversational Channels

Pega 8.3 Update: What's New in Conversational Channels

Steve Bixby, Vice President, Product Development, sits down with Matt Lake, Director of Multi-Channel Technology, to discuss the latest features for Conversational Channels in Pega Platform 8.3…

PegaWorld 2019 Product Playground: The latest in digital messaging for Pega Customer Service

PegaWorld 2019 Product Playground: The latest in digital messaging for Pega Customer Service

David Fulton, Senior Director, CRM, Product Management, shows the latest features in Digital Messaging for Customer Service.

PegaWorld 2019 Product Playground: End-to-end automation

PegaWorld 2019 Product Playground: End-to-end automation

Matt Lake, Director, Multi-channel technology and Becky Blackwell, Director, Robotic Automation, demonstrate end-to-end automation in Pega. 

PegaWorld 2019 Product Playground: Getting work done across channels

PegaWorld 2019 Product Playground: Getting work done across channels

Schuyler Perry, Product Architect, Multi-Channel, demonstrates how to get work done across channels. 

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