Video Library
The Pega Community video library is an invaluable resource of content ranging from high-level discussions with Pega product owners to detailed demos of Pega software for end-users. Whether you are a novice or a Pega pro, the video library will help you bring your Pega skills to the next level.
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How to create a new application
Create a new application using Pega's Constellation UI design architecture.
How to add an optional action
Actions that a user can take during case processing, available to the entire case or just one stage.
How to calculate a field with a decision table
This video shows how to calculate a field with a decision table, useful when the derived value can have one of a few outcomes.
How to create a chatbot
Pega Intelligent Virtual Assistant™ (IVA) is a chatbot technology that interacts with an application by sending and receiving text messages from users, in a simple question and answer form. By…
How to create a questionnaire
Collect a wide range of information from users by providing questionnaires in a low-code way in App Studio. This video shows how to create a questionnaire.
How to add escalation actions
Ensure that users complete Assignments on time by defining escalation actions for Steps. This video shows how to add an escalation action to an SLA that is defined on a Step.
How to assign Tasks to users
Improve business process efficiency by assigning Tasks to appropriate individuals or groups of individuals. This video shows how to assign Tasks to users.
How to add a case SLA
Encourage users to resolve cases on time by setting goals and deadlines for a Case Type. This video shows how to add a Service-Level Agreement (SLA) to a case.
How to add Stage, Process, and Step SLAs
Ensure that users complete Assignments on time by assigning Service-Level Agreements (SLAs) to Stages, Processes, and Steps. This video shows how to add SLAs to Stages, Processes, and Steps.
How to reopen a resolved case
Reopen a resolved case if users resolved the case prematurely or erroneously. After reopening the case, you can process and resolve the case again. This video shows how to reopen a resolved case.