Skip to main content

Account FAQs

Looking for help with your Pega Account? Check our FAQs below to find your solution.

Password Issues

Open Accordion Close Accordion
  1. Go to https://my.pega.com
  2. From the Sign In dialog, click Need help signing in?
  3. Select Forgot Password
  4. Type your primary email ID and click Reset via Email
  5. Password reset instructions will be sent to your primary email address
  6. Retrieve the password reset email and click the Password Reset link.
  7. Enter the new password and click Set New Password.
  8. Once the password has been reset, login with your new password.
Open Accordion Close Accordion
  1. Log in to Pega - Sign In or (https://my.pega.com/)
  2. Click your name in the upper-right corner and click My Settings.
  3. In the Passwords section, click Change Password.
  4. Enter your Current Password, enter your New Password, confirm your New Password by entering it again, and then click Save password.
  5. Once the password has been changed, log out, and log in back with the New Password.

Notifications

Open Accordion Close Accordion

See this video walkthrough to learn about the new notifications system: 

Open Accordion Close Accordion

Create tag sets based on an individual product or capability. Be selective when adding more than one tag - the more tags you add, the more specific your notifications become, which will result in fewer content matches. If you are interested in multiple product versions or capabilities, create a tag set for each one. 

 

Open Accordion Close Accordion

The Tag-Set Builder feature of the new notification system replaces any preferences you previously set in My Pega, for the Support Center. The new notifications system allows you to follow content that interests you all across Pega Community, the Support Center, and Pega Academy. 

Open Accordion Close Accordion

No, your existing Support Center preferences have been migrated to the new system, so you won’t receive duplicate notifications.

Open Accordion Close Accordion

Although you can turn off your weekly digest for each individual tag set, we recommend identifying the content or tag-set that is generating the high volume of notifications. You can unfollow content or modify your tag set to make it more granular, and reduce the number of notifications that you receive. 

Open Accordion Close Accordion

Yes, you can edit a tag set at any time on your notification preferences page by clicking the pencil icon on the tag set that you want to rename. 

Open Accordion Close Accordion

Currently, notifications apply only to content that is available to all Community Users. If the mission is restricted to users who are Partners, you will not receive a notification. 

Open Accordion Close Accordion

The Content You Follow section contains only the content for which you have selected Follow. Authors will auto-follow Support Center posts, and your Support Center activity can be viewed on your Activity page. 

Open Accordion Close Accordion

Instant notifications are displayed in the Bell icon. At this time, instant email notifications cannot be configured. 

Open Accordion Close Accordion

Visit the Activity page to view your Support Center activity. 

Manage Email Addresses

Open Accordion Close Accordion
  1. Log in to Pega - Sign In
  2. Click your name in the upper-right corner and click My Settings.
  3. Click Add Email Address.
  4. Once you add the email address click Send Verification.
  5. You should receive an email to verify the new email account. Once verified you should be able to make that account primary by clicking Make Primary.
  6. Note: If needed you may remove other accounts by clicking Remove.                                                                                                                                                                               
  7. Your primary email address should be updated now.

If you have any issues, contact [email protected]

Open Accordion Close Accordion
  1. Log in to  Pega - Sign In or (https://my.pega.com).
  2. Click your name on in the upper-right corner and click My Settings.
  3. Click Add Email Address.
  4. Once you add the email address, click Send Verification.
  5. You will receive an email to verify the new email account. Once verified the new email address will be marked as alternate email.

Note: To confirm whether or not alternate or primary emails addresses have been updated: Click My Settings where you will find the Primary Email Address and Other Email Addresses for that user.

Open Accordion Close Accordion
  1. Log in to my.pega.com
  2. Click your name in the upper-right corner and click My Settings.
  3. Click Resend verification email in the Login Information section. You will receive the verification email to your registered primary email address.
  4. If you have multiple accounts, click on 3 dots and select “Resend verification email”. 
  5. Once your email is verified, log out and then login back to restore access.

Account Management

Open Accordion Close Accordion
  1. Go to https://my.pega.com
  2. From the Sign In dialog, click Need help signing in?
  3. Select Unlock Account?
  4. Enter your primary email address and click Send Email.
  5. Once the email address has been entered on the above screen you will see the confirmation screen below.
  6. Retrieve the email and click the Unlock Account button to unlock the account.
  7. You will see the confirmation screen below upon unlocking the account.
  8. Once the account is unlocked, you can use your existing primary email address and password to log on to MyPega at https://my.pega.com.
Open Accordion Close Accordion

As Pega community members move from one organization to another, if you register using a new email address a new user record is created in PUM (Pega User Management). If you want to see all your activities, data, and certifications in a new email account, accounts need to be merged so that all old data can be reflected in the new account.

Note: We recommend using your organization account as the primary. A personal account as an alternate can be used to back up your information and prove ownership if you ever change organizations.

Before determining which account will become the primary account, take a minute to consider the access held by each account.

The following actions take place when two accounts are merged:

Assume User 1 is merged into User 2:

  1. User 1’s email addresses will be copied as alternate email addresses into User 2.
  2. All data in User 1’s account is cleared, and the account status is marked as Merged, and all data moves to the User 2 account.
  3. Once accounts are merged, use the new email address (User 2) to logon to Pega Community where you can see all your data and certifications.

 

Once accounts have been merged, there is no option to unmerge.

Before merging you must prove ownership of the account. Below is the process to prove your ownership:

1) Send an email to [email protected] from your old email address indicating that you want to merge with the new account.

1a):  If you have an issue sending an email from your previous organization account, we suggest logging in to the Pega Community site using your old email address (from the previous organization) and then click your Name > My Profile > Edit Profile > About Me > Bio and type Merge my account with <new email address>into the Bio.

2) Send email from your new primary account to [email protected] and request to merge it with your old account (provide both new and old accounts in the email).

If you followed step 1a above, mention that you already typed "Merge my account with <new email address>” in the old account, so that the team can confirm your ownership and then proceed with the account merge.

It may take up to 1 week for all course progress and certifications to synchronize with the merged account.

Note: Once your accounts have been merged, please remove the message which you posted earlier to prove your ownership of the old account.

Open Accordion Close Accordion

Review and complete this form to set up a Support Contact Administrator and/or Security Contact

Please complete and return this form via email to [email protected] to get your account fully set up.

We look forward to welcoming your team into the Pega Community!

Software Downloads

Open Accordion Close Accordion

If you don't see the My Software Feature in My Pega you may not be affiliated to the correct company. Please reach out to the Account Administrator in MSP within your organization to set up access.

Note: The My Software feature is available for company emails only. Update your primary email to your company email and reach out to your Account Administrator in MSP to get access.

Below are the steps which need to be followed to resolve this issue.

  1. Contact the Account Administrator of your organization who can help in affiliating you with the account.
  2. If you are not aware of an Account Administrator consult your manager.
  3. If your manager is also not aware contact your colleague or someone else in your organization who is able to download Pega software who helps in providing the Account Administrator of your organization.

For more information, please visit the My Pega FAQs.

My Support Portal

Open Accordion Close Accordion

All issues related to the Pega Platform or a Pega Product need to be reported in My Support Portal (MSP) via a ticket. Below are the prerequisites for raising a ticket in MSP.

Prerequisite 1. You should be a registered Pega User and you must be logged in. Go to https://login.pega.com/ to sign in or sign up for a new account.

Prerequisite 2. You must be affiliated to your organization's account. Contact your Support Contact Administrator (SCA) to affiliate to your organization’s account.

If the above prerequisites are met, follow the below instructions to raise a ticket in MSP:

  1. Go to: https://msp.pega.com/
  2. Click “New request
  3. Select the appropriate option from the dropdown, complete the required fields, and click Submit.

Something else?

If you cannot find the answer to your question, submit a request for help via the Community feedback form.

Did you find this content helpful? Yes No

0% found this useful

Want to help us improve this content? Suggest Edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us