Account FAQs

1. Go to Pega - Sign In 
2. From the Sign In dialog, enter your email address and click Next.
3. From the Verify with your password dialog, click Forgot password?
4. From the Get a verification email dialog, click Send me an email.
5. Password reset instructions will be sent to your primary email address
6. Retrieve the password reset email and click the Password Reset link.
7. Enter the new password and click Set New Password.
8. Once the password has been reset, login with your new password.

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and select My Account Settings and scroll to the Passwords section.
3. Enter your:
   • Current Password
   • New Password
   • Confirm New Password
   • Click Save Password.
4. Once the password has been changed, log out, and back in using the New Password.

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and select My Account Settings.
3. In the New Email Address field, enter your email address and click Send Verification.
4. You will receive an email to verify the new email account.
5. Once verified, return to My Account Settings and click the ellipsis (…) next to the email address you added above, and select Make Primary.
   Note: If needed you may remove other accounts by clicking Remove.                                                                                                                                                                               
   If you have any issues, contact [email protected]

1. Log in to  accounts.pega.com.
2. Hover on your name in the upper-right corner and select My Account Settings.
3. In the New Email Address field, enter your alternate email address and click Send Verification.
4. You will receive an email to verify the new email account. Once verified, the new email address will be marked as an alternate email.
   Note: To confirm the alternate email address has been added to your account, access My Account Settings where you will see your alternate email displayed in the Other Email Addresses area.
   
   If you have any issues, contact [email protected]

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and click My Account Settings.
3. From the Login information section click Resend verification email. You will receive the verification email to your registered primary email address.
4. If you have multiple accounts, click on 3 dots and select “Resend verification email”. 
5. Once your email is verified, log out and back in to restore access.
   
   If you have any issues, contact [email protected]

1. Log in to Pega - Sign In.
2. From the Sign In dialog, click Need help signing in?
3. Select Unlock Account?
4. Enter your primary email address and click Send Email.
5. Once the email address has been entered on the above screen you will see the confirmation screen.
6. Retrieve the email and click the Unlock Account button to unlock the account.
7. You will see the confirmation screen upon unlocking the account.
8. Once the account is unlocked, you can use your existing primary email address and password to log in.

When Pega Community members move from one organization to another and register using a new email address, a new user record is created in PUM (Pega User Management). If you want to retain your past activities and achievements, accounts need to be merged to ensure all old data is reflected in the new account.

Blueprints created using Pega GenAI Blueprint will not be retained during the account merge process. Before starting a merge, we recommend you review your Blueprints on your Blueprint Dashboard. To save your Blueprints, leverage the Download PDF function, found on the Summary page of each Blueprint.

Note: We recommend using your organization’s email account as the primary. A personal email account can be used as an alternate, to recover your account, if you change organizations.

The following actions take place when two accounts are merged:

Assume User 1 is merged into User 2:

1. User 1’s email addresses will be copied as alternate email addresses into User 2.
2. All data in User 1’s account is cleared, the account status is marked as Merged, and all data moves to the User 2 account.
3. Once accounts are merged, use the new email address (User 2) to log in to accounts.pega.com where you can see all your past activities and achievements.

Note: Once accounts have been merged, there is no option to unmerge. It may take up to 1 week for all course progress and certifications to synchronize with the merged account.

Start the merge process here.

Review and complete this form to set up a Support Administrator and/or Security Contact. 

Please complete and return this form via email to [email protected] to get your account fully set up. 

We look forward to welcoming your team into the Pega Community! 

Please reach out to your organization’s Support Administrator to set up your access based on your needs. 

Your Support Administrator can provide you with the relevant role, depending on the actions you need to take. For example, access to features like the ability to download licensed software, Security updates, and submit support tickets. 

Note: Many features are only available for those with company emails. Update your primary email to your company email to benefit from affiliation to your organization.  

To find out who can affiliate you:  

1. Contact the Support Administrator of your organization to help affiliate you with the account.  

2. If you are not aware of a Support Administrator, consult your manager.  

3. If your manager is also not aware, contact a colleague or someone else in your organization who can download Pega software and who can provide the name of your organization’s Support Administrator.  

The My Software feature in My Pega can be used to request and download software licensed to your company.  Navigate to My Software from the Software navigation menu.  If you do not see it, you may not be affiliated to the correct company. Please reach out to the Support Administrator within your organization to become affiliated.  

Note: The My Software feature is only available for individuals with company emails. Update your primary email to your company email and reach out to your Support Administrator to get access.  

You can request an access key to pull Pega Platform images with a Pega Platform license. You can request an access key using the My Software feature in My Pega.   

Note: The My Software feature is only available for individuals with company emails. Update your primary email to your company email and contact your Support Administrator for access.  

If you already requested an access key, you can have your access key information resent using the My Software feature in My Pega. 

Note: If you are a partner with multiple account affiliations and you do not see the option to request an access key, try selecting your organization using the dropdown menu at the top of the page. 

All issues related to the Pega Platform or a Pega Product need to be reported in My Support Portal (MSP) via a ticket. Below are the prerequisites for raising a ticket in MSP. 

Prerequisite 1. You should be a registered Pega User and you must be logged in. Go to  https://accounts.pega.com/register  to sign in or sign up for a new account. 

Prerequisite 2. You must be affiliated to your organization's account. Contact your Support Administrator to provide you with the necessary role(s) for your account. 

If the above prerequisites are met, login to My Support portal and follow the instructions provided in Create a Support Ticket.

See this video walkthrough to learn about the new notifications system: 

See this video walkthrough to learn about how to share a tag set: 

Create tag sets based on an individual product or capability. Be selective when adding more than one tag - the more tags you add, the more specific your notifications become, which will result in fewer content matches. If you are interested in multiple product versions or capabilities, create a tag set for each one. 

The Tag-Set Builder feature of the new notification system replaces any preferences you previously set in My Pega, for the Support Center. The new notifications system allows you to follow content that interests you all across Pega Community, the Support Center, and Pega Academy. 

No, your existing Support Center preferences have been migrated to the new system, so you won’t receive duplicate notifications.

Although you can turn off your weekly digest for each individual tag set, we recommend identifying the content or tag-set that is generating the high volume of notifications. You can unfollow content or modify your tag set to make it more granular, and reduce the number of notifications that you receive. 

Yes, you can edit a tag set at any time on your notification preferences page by clicking the pencil icon on the tag set that you want to rename. 

Currently, notifications apply only to content that is available to all Community Users. If the mission is restricted to users who are Partners, you will not receive a notification. 

The Content You Follow section contains only the content for which you have selected Follow. Authors will auto-follow Support Center posts, and your Support Center activity can be viewed on your Activity page. 

Instant notifications are displayed in the Bell icon. At this time, instant email notifications cannot be configured. 

Visit the Activity page to view your Support Center activity.