Conversational Channels Capability
OVERVIEW
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).
Training
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Documentation
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Videos
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How to create a chatbot
Pega Intelligent Virtual Assistant™ (IVA) is a chatbot technology that interacts with an application by sending and receiving text messages from users, in a simple question and answer form. By…
Pega 8.7 Deep Dive: Conversational Channels
Mariusz Grabowski and Vikas Raidhan explain new features and improvements to Digital Messaging and Email Bot functionality.
Pega 8.7 Update: Faster time to value - Multi-channel
Steve Bixby, Vice President of Product Engineering, chats with Matt Lake, Sr. Director of Mult-channel Technology about the new features in Pega 8.7.
