Conversational Channels Capability
OVERVIEW
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).
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Videos
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Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels
Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.6.
Improving the user experience with Unified Messaging
Matt Lake, Sr. Director of Product, Digital Customer Service, showcases how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple…
Debugging issue where Interaction not auto-launching when call is paced to a CSR
In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…
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