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Conversational Channels Capability
OVERVIEW
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).
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Training
See latest trainings for the Conversational Channels Capability in Pega Academy, Pega’s one-stop enablement center.
Latest Missions
Latest Modules
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Documentation
Get recommended resources for the Conversational Channels Capability in Pega Documentation.
Recently Published
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Videos
Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for the Conversational Channels Capability.
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