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Conversational Channels Capability

 

OVERVIEW 
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).

Training

See latest trainings for the Conversational Channels Capability
in Pega Academy, Pega’s one-stop enablement center.

Documentation

Get recommended resources for the Conversational Channels Capability
in Pega Documentation.

Videos

Browse Video Library to watch expert-led webinars, demos,
or high-level overviews for the Conversational Channels Capability.

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels
Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels
Video duration: 09:12

Pega 8.6 Update: Make Smart Apps Simple: Conversational Channels

Steve Bixby, Vice President, Product Development, chats with Matt Lake, Director of Multichannel Technology, about the newest features of conversational channels in Pega 8.6.

Improving the user experience with Unified Messaging
TechTalk Episode 42: Improving the user experience with Unified Messaging
Video duration: 08:58

Improving the user experience with Unified Messaging

Matt Lake, Sr. Director of Product, Digital Customer Service, showcases how developers and members of Pega’s technical ecosystem can create best-in-class user experiences by unifying multiple…

Debugging issue where Interaction not auto-launching when call is paced to a CSR
Interaction Portal Auto Launch Issues
Video duration: 06:04

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Support Center

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to find support for the Conversational Channels Capability.

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