Conversational Channels Capability
OVERVIEW
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).
Training
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Documentation
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Videos
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