Issue with Portal Logo Not Displaying in Web Portal in constellation.

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AnithajyothiA17499038

Member since 2025

Posted: 1 week 4 days ago

Last activity: 1 day 23 hours ago

Posted: 1 Sep 2025 3:01 EDT
Last activity: 11 Sep 2025 0:56 EDT

Hi Team,

I am facing an issue after changing the portal logo in the Web Portal. The logo is appearing empty. Below are the steps I followed:

Navigated to App Studio → Channels → Web Portal → Configurations → Theme Options
In Theme Options, I changed the logo to Custom Logo and uploaded a logo from my local system.

However, after launching the portal, the new logo is not reflected and appears empty. Please find the screenshots attached for reference.

Could you please help me identify what I might be missing or doing incorrectly? please find

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Posted: 1 week ago

Posted: 1 Sep 2025 7:44 EDT

gupts2

PEGA

replied to AnithajyothiA17499038

@AnithajyothiA17499038 What version of Infinity you are on? Can you check the browser network trace for this blob request getting a success or fail?

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Posted: 1 day ago

Posted: 11 Sep 2025 0:56 EDT

AnithajyothiA17499038

replied to gupts2

Hi shipra, it is of 24.2 version and will check the browser network trace and update you

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