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Pegasystems Inc.
JP
Last activity: 27 Nov 2025 8:02 EST
Clarification on Anti-Virus Behavior for Case Attachments in Pega Cloud
Hi team, i am seeking clarification on whether Pega Cloud blocks virus-infected attachments during upload or quarantines them after upload. much appreciated if someone can clarify which one of below statement correctly describe current behavior on pega cloud..
- you can not upload/attach a virus infected file...the anti-virus system on pega cloud will immediately detect the virus and reject the file upload.
- you can upload/attach a virus infected file (without knowing), but you can not access it later...because anti-virus system on pega cloud will quarantine the file.
i have read below on line document...but it couldn't answer my question...
https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/anti-virus-o…
Pegasystems Inc.
PL
@Chunzhi_Hong the current behavior depends on the version of Pega Cloud you are using.
First scenario described by you is valid on Pega Cloud 2 - scanning is performed during file upload. The second scenario describes behavior on Pega Cloud 3 where scanning is performed on Pega Cloud File Storage repository level.
Pegasystems Inc.
JP
@golep1 thank you very much for the reply! I have a follow up quetion with Cloud 3…will anti-virus scan performed if the repository for case attachments is custom s3 repository instead of the default pegacloudfilestorage.
Pegasystems Inc.
PL
@Chunzhi_Hong no, the scanning is performed on PCFS repository level, so custom repository is not covered by that scanning.