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EY GDS
IN
Last activity: 25 Sep 2025 8:05 EDT
Create case from outlook message as attachment
I have a requirement where we need to create a case as soon as we upload a outlook message as an attachment and click submit in constellation. The outlook message is saved in desktop as .msg file. Your valuable feedback will be of great help.
Pegasystems Inc.
PL
@RUDRADEEPSHi, can you explain a little bit more. Where the outlook message is uploaded as attachment? Are they uploaded to some case as attachment and when this happen you need to create some other case?
EY GDS
IN
@Kamil Janeczek yes it will be uploaded as an attachment we attach the outlook message as an attachment to a case and it should create some other case.
EY GDS
IN
@Kamil Janeczek I am fine if we can extract the msg attachment data and store it in different properties, lets say in the email there is a sender, maybe some currency value so as I upload the attachment I want to extract those values and store it in the properties of the same case.
FusionAIx
NL
@RUDRADEEPSthe fastest route is to create an attachment category for your emial message, add that in a view for the user to add (can be local action), and perform post processing.
EY GDS
IN
@RonaldDeLignieunderstood can you kindly explain bit more on the post processing part as I thought to pick up the pyattachstream and decode it using the pega function and then use text analyzer to extract the data. Please advise if my thinking is correct or I am missing something.
FusionAIx
NL
@RUDRADEEPS your requirement was to create a case after uploading & submitting the flow action "upload a outlook message as an attachment and click submit in constellation". So in your post-processing, you can start any activity you want / Queue something per attachment etc.
In that activity you can implement what you want (not constellation specific of course). Do note that msg is a proprietary format from Microsoft.