@VenkateswararaoKvisibility is not security, so even if they condition was there you would still need to make sure you update your Persona (Access Group) so they can't create this case type. Have you tried this approach? I was under the impression that if that Persona could not create the case, then it won't show in the create menu for them EVEN if its in the portal configuration like you have here.

Good practice: Create a Channel for each Persona

My preferred approach for Persona (Access Group) is to have a portal per. Given how quick and easy it is to create a portal AND the flexibility this then gives you to tailor that experience, its a much better outcome than trying to create single portal and reuse it so many times/ways that misconfigurations become easy to implement

• e.g. is it visible for this persona? I have the wrong order for my landing pages? this persona should have a different default landing page? This persona should have notifications disabled but this other shouldn't?

I covered this in an article for a different topic. See "Good practice: Create a Channel for each Persona"

• https://support.pega.com/discussion/switching-portals-and-access-groups…