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Conversational Channels Capability

Conversational Channels Capability

OVERVIEW 
With conversational channels, users can seamlessly interact with a Pega Platform application to obtain help, request a service, and report or solve an issue by using Facebook Messenger, WhatsApp Messenger, Twitter, Apple Business Chat, SMS/MMS (Twilio), an embedded chat window, Amazon Alexa, or email. Pega Platform offers two chatbot solutions: Pega Email Bot™ and Pega Intelligent Virtual Assistant™ (IVA).

Documentation

Get recommended resources for the Conversational Channels Capability in Pega Documentation.

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Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for the Conversational Channels Capability.

How to create a chatbot
How to create a chatbot
Video duration: 02:13
How to create a chatbot

Pega Intelligent Virtual Assistant™ (IVA) is a chatbot technology that interacts with an application by sending and receiving text messages from users, in a simple question and answer form. By…

Pega 8.7 Deep Dive: Conversational Channels
Conversational Channels-Pega Platform 8.7 Deep Dive
Video duration: 46 mins
Pega 8.7 Deep Dive: Conversational Channels

Mariusz Grabowski and Vikas Raidhan explain new features and improvements to Digital Messaging and Email Bot functionality.

Pega 8.7 Update: Faster time to value - Multi-channel
Pega 8.7 Update: Faster time to value - Multi-channel
Video duration: 14:09
Pega 8.7 Update: Faster time to value - Multi-channel

Steve Bixby, Vice President of Product Engineering, chats with Matt Lake, Sr. Director of Mult-channel Technology about the new features in Pega 8.7. 

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Support Center

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