Pega Intelligent Virtual Assistant™ and Pega Email Bot™ is a conversational user channel through which users interact with a Pega Platform application. Users can interact with a Pega Platform application in multiple ways.
Use Amazon Alexa channel
When you set up the Amazon Alexa channel as a Pega Intelligent Virtual Assistant, users can interact with a Pega Platform application through voice commands. You can define additional customer responses to fit the business needs of your organization. You can also connect all your customer data sources.
Obtain and install the Alexa channel component from Pega Exchange. Next, configure the component as a channel interface on the Amazon Developer portal and in the Pega Platform settings.
Use Email channel
When you set up the Email channel as a Pega Email Bot, users can send email messages to a Pega Platform application. You can set up intelligent routing of emails by defining routing conditions based on text entity, category, and sentiment analysis. Through intelligent routing, received email content is automatically routed to an operator or to a work queue as an email triage case, or a top-level case is created.
Configure the Email channel as a channel interface so that email instantiation is automatically configured for the selected case.
Use Facebook channel
When you set up the Facebook channel as a Pega Intelligent Virtual Assistant, users can communicate with a Pega Platform application by using Facebook Messenger. You can define additional custom responses to fit the business needs of your organization and to extract the intent of users with the natural language processing (NLP) and text analytic capabilities. By using the preview console you can test whether the configured Facebook channel works correctly before moving it to a production environment.
Obtain and install the Facebook channel component from Pega Exchange. Next, configure the Facebook channel as a channel interface on Facebook, the Facebook developer portal, and in the Pega Platform settings.
Use Web Chatbot channel
When you set up the Web Chatbot channel as a Pega Intelligent Virtual Assistant™ (IVA), users can embed the standard chat capability on any website to communicate with a Pega Platform™ application. The Web Chatbot channel does not require any additional accounts or third-party installations. You can also customize the look-and-feel of the Web Chatbot channel so that it fits the style used by a website.
Build and validate your skills
Find the training that works for you and invest in your success.
Get the help you need
Search support articles, community posts, and open support requests.
Watch the latest videos
Browse our growing video library and maximize your Pega investment.