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Pega Customer Service
Simplify and enrich experiences for customers and employees.
OVERVIEW
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: Healthcare, Financial Services, Insurance, and Communications.
Training
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Pega’s one-stop enablement center.
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Documentation
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in Pega Documentation.
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Events
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Videos
Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Customer Service.
What's New in Pega Customer Service '24.2
In this conversation, Sean Callahan, Senior Manager of Product Marketing, and Matt Lake, Senior Director, Customer Service Horizontal, discuss the new features and updates in Pega Customer…
What's New in Pega Customer Service '24.1
In this video, Jeremy Kembel, Sr. Director, Product Strategy, chats with Kat Austin, Product Marketing Manager, Digital Engagement, about the new features of Pega Customer Service 24.1.
In this…
Pega Infinity '23 Update: What's New in Pega Customer Service '23
In this video, Kat Austin, Product Marketing Manager, Digital Engagement chats with Jeremy Kembel, Sr. Director, Product Strategy about the new features of Pega Customer Service '23.
Support Center
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to find support for Customer Service.
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